When buying home equipment, one of the things to ask about is the product warranty. There are products that are guaranteed and there are products that are not guaranteed.
Guaranteed home equipment is of course very profitable. We hope that the selected equipment can be used for a long time. If there is damage, not a small budget must be spent to repair it. Not to mention, there are labor costs and time that must be sacrificed. This of course will be very detrimental.
So, what is meant by product warranty?
Referring to the Big Indonesian Dictionary (KBBI), a guarantee is defined as a guarantee or guarantee. In another sense, a guarantee is a guarantee that is obtained when a buyer or consumer buys a product. This warranty is also often referred to as a product guarantee.
Product warranty is a guarantee offered by the manufacturer or seller regarding the condition of the product. The warranty will apply if the product used requires repair or exchange because it does not function as described during the transaction. Product warranty ensures that the buyer or consumer has the right to ask the manufacturer to handle product damage problems in accordance with predetermined conditions.
Generally, guarantees are divided into two categories, namely official guarantees and store guarantees. A statutory warranty is a type of product warranty that is distributed by the company that holds the distribution rights. The official warranty period is usually quite long, which is one year. Meanwhile, store guarantees are product guarantees provided by the official distributor. However, the store guarantee is only delivered verbally.
However, of course the things that can be fixed are limited,of. Apart from repairing or replacing damaged products, what are the benefits of the warranty?
Consumers are more trusting
One of the functions of a warranty is to convince customers that the goods being sold are of good quality or do not contain manufacturing defects. Warranty is very important for consumers. Because, with a guarantee, product quality assurance will also affect the selling price and public interest in buying a product. Not only that, guarantees can also support and strengthen consumer loyalty in the future.
Protect purchased products
If there is a complaint about the product, the guarantee will make it easier and calm for the customer to get their rights. Because, guarantees can be used as a commitment or a handle to provide appropriate compensation.
GB Sanitaryware, a manufacturer of household goods, provides direct product guarantees for 5 to 25 years. According to GB Sanitaryware Supervisor (SPV), Sheilla, this is very necessary for long-term use.
"Choose home appliances that are guaranteed because this guarantee is very important for long-term use, we know that renovation costs will also cost extra money for labor costs and time too," said Sheila.
Apart from guarantees, GB Sanitaryware also has customer care and a fast response team of technicians. So, if damage occurs at any time, it doesn't take long to fix it and if necessary, spare parts will be replaced without paying a penny.
"Damage can be handled by the customer care team directly, the technician team comes to the house, and free of charge both spare parts and technician services," she concluded.
Written by: Nathasya Elvira
